Samsung said on Tuesday it cannot confirm the shipping date for its foldable device Galaxy Fold yet and apologized to its pre-order customers in the United States for the delay.
Samsung delayed global sales of the foldable phone after reviewers discovered problems with its display.
“If we do not hear from you and we have not shipped by May 31st, your order will be canceled automatically,” the South Korean tech giant told Galaxy Fold pre-order customers in an email late on Monday, which was confirmed by a Samsung spokeswoman.
Samsung said it received “a few” reports of damage to the displays of samples of the $1,980 handset, raising the spectre of the combustible Galaxy Note 7 three years ago which the firm ultimately pulled from shelves at massive cost.
The reviewers’ reports of broken screens went viral online and prompted the creation of hashtag #foldgate on Twitter.
Samsung has hailed the folding design as the future in a field that has seen few surprises since Apple Inc’s iPhone in 2007. Chinese rival Huawei Technologies has also announced a folding handset, the Mate X.
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